Privacy Policy

Last updated: January 2026

Stake (operated via stake-casino.co.za) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. By using our website, you agree to the terms set out here. If you don't agree, please stop using the site.

Who We Are

Stake operates under the regulatory framework of the National Gambling Act 2004 and is subject to oversight by the National Gambling Board (NGB) of South Africa. Our registered address and full company details are available on request. You can reach our privacy team at [email protected].

What Information We Collect

We collect personal information when you register an account, make a deposit or withdrawal in South African Rand (ZAR), contact our support team, or simply browse the site. This includes:

Your full name, date of birth, and South African ID number or passport number
Contact details including your email address, phone number, and residential address
Financial information such as your banking details and transaction history
Device and technical data including your IP address, browser type, and mobile device identifiers
Gameplay data and betting history

We also collect information you give us voluntarily, like when you fill in a responsible gambling self-assessment or contact us with a complaint.

Why We Collect Your Information

There are a few key reasons we need your data. First, we're legally required to verify your identity under South African anti-money laundering (AML) laws and the Financial Intelligence Centre Act (FICA). Second, we need to process your deposits and withdrawals in ZAR safely. Third, we use your data to keep your account secure and to detect fraud or problem gambling behaviour early.

We may also use your contact details to send you account updates, promotional offers, or responsible gambling reminders. You can opt out of marketing messages at any time through your account settings.

How We Share Your Information

We don't sell your personal information. Full stop. But we do share it in certain situations:

With the National Gambling Board or other South African regulatory authorities when required by law
With payment processors and banking partners to handle your ZAR transactions
With identity verification and fraud prevention services
With our technical service providers who help run the platform, all of whom are bound by strict data protection agreements

If we're ever required to share your data by a South African court order or law enforcement request, we'll comply with that legal obligation.

How Long We Keep Your Data

We keep your account information for at least five years after your account is closed. This is a legal requirement under South African gambling and financial regulations. After that period, we securely delete or anonymise your data.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have real rights over your data. You can ask us to confirm what information we hold about you, correct anything that's wrong, or request deletion of data we no longer need. Send any such requests to [email protected] and we'll respond within 30 days.

Security

We use industry-standard encryption and security protocols to protect your data. No system is 100% foolproof, but we take every reasonable step to keep your information safe. If you suspect your account has been compromised, contact us immediately.

Changes to This Policy

We may update this policy from time to time. When we do, we'll post the new version on this page with a revised date. It's worth checking back occasionally, especially if you're a regular player.

Gambling is for adults only. You must be 18 or older to use stake-casino.co.za. Please gamble responsibly. For help with problem gambling, contact the South African Responsible Gambling Foundation (SARGF) on 0800 006 008.